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Re: unable to see the "submit a case" button

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Anonymous
Not applicable

unable to see the "submit a case" button

can someone direct link me to the "submit a case" button?

Unfortunately, when I go to the support page I cannot see the button.

See screenshot below, where the button to submit a case would normally be it is blank.

Screen Shot 2018-12-10 at 4.29.41 PM.png

Thanks!

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Anna_Leary3
Level 3

Re: unable to see the "submit a case" button

Hi Malik! I ran into the same issue. If you click on the pencil icon in the top right corner of community and scroll down to 'My Cases' then that is another way to access the support ticket portal and submit a case. Hope this helps!

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4 REPLIES 4
Paul_Johnson
Level 5

Re: unable to see the "submit a case" button

Malik,

Any chance your user permissions to submit tickets has been removed/not added?

Anonymous
Not applicable

Re: unable to see the "submit a case" button

Yep! I think it might be a browser issue or something, a coworker of mine ran into the same issue before.

Anna_Leary3
Level 3

Re: unable to see the "submit a case" button

Hi Malik! I ran into the same issue. If you click on the pencil icon in the top right corner of community and scroll down to 'My Cases' then that is another way to access the support ticket portal and submit a case. Hope this helps!

View solution in original post

Anonymous
Not applicable

Re: unable to see the "submit a case" button

Amazing! Thank you for that.