Trouble Publishing to Facebook

[Anonymous]

Hi everyone,

I'm exploring Marketo/Facebook integration, and was wondering if anyone could help me out.  I recently published a Marketo Landing Page to Facebook, and it loads great in the Page Tab.  Fields validate fine, for example.  Problem is, the form isn't actually submitting.  The Submit button changes to "Please Wait," and the whole thing freezes.  Any advice?

Thanks,
Deandra

[Anonymous]

Hi Raj,

I made a case and now my issue has been finxed.

Marketo gave me a special link to use for the landing page. So I had to make the form go to a special link, which marketo gave me. They said the issue lays with them and the publishing to facebook connection as our actions are correct.

I am not sure if this link will have to be made for yuo so file a case so they can get back to you if not i will send you the one they gave me and maybe you could try and change it to work for you.

Chloe

[Fanlin_Meng]

Hi Raj,

I have the same issue, the landing page never is never refreshed to the thank you page or any other https link. all the other progresses are working well, like the leads can be added to the smart list and the thank you email can send out.

please help!

thank you,
Fanlin

[Anonymous]

Hi Raj

I am having the same issue where my form on the facebook landing page is connected to a landing page, which shows up in the facbook tab, and i then have a trigger campaign that should send an auto email and add the form leads to a list. when filling the form out it doesnt get past the please wait page and does not go through the campaign I have.

Please Help

Chloe

[Anonymous]

Itai,
Please log a support ticket

[Anonymous]

It's very frustrating. this is the message I get. 

[Anonymous]

Hi Raj, 

Thank you for your response. 

I am using Forms 2.0 and I have created a Landing page with a form, and the form is have been followed up by a Marketo Landing Page. 

However, when I publish it on Facebook and someone submits the form, the screen doesn't change. It stays the same and the submit button turns into a please wait and thats it. Even though, the flow of the form is working correctly. 

I have tasted in in diffrent brousers. When I open Facebook with Google Chrome and Firefox, I experience the problems mentioned about. If I use Safari, the Thankl you page opens perfectly. 

What might be the issue for this? Since, I am using a Marketo follow-up page and it should be a secure one. 

Many thanks for your help. 

Regards, 

Ana 

 

[Anonymous]

Ana,
Are you using Forms 2.0 or the older Form?  If using Forms 2.0, only the following are supported -

1.       The marketer elects to use an external url follow-up page and that external url is a https url.
2.       The marketer elects to have leads stay on current page after submission by using Form Defined follow up page with no rules added to the follow up page rules section in the form.
3.     The marketer elects to use a landing page as a follow up page, has a https cert installed with Marketo and is configured to use https for their landing pages.

If I were to guess, it is likely that your follow-up page is not a secure (https) one.
Raj

[Anonymous]

Hi Raj, 

I am having the same issue currantely. I have published my landing page with a form to a Facebook page. When someone fill in the form, the download button says please wait and that is it. It sends and email, as it is supposed to. However, the page doesn't do anything, just stays with the button saying please wait, and it is supposed to transfer to a thank you page. 

What do you think the issue might be? 

Thanks! 

Ana 

[Anonymous]

Here you go Raj:

http://pages.apspayroll.com/ACASummaryGuide_ThankYouLPFB.html

[Anonymous]

Please post your Thank You page link URL here and I'll take a look

[Anonymous]

I'm also trying to utilize forms with the facebook tabs and everything seems to work fine except when I get to the thank you page within the facebook tab.  The only way to click and download the PDF content is to right click to open a new tab.  Most people won't know to do this and will assume the button isn't working when they click.  Is there something I can do to fix this or is this is a known issue?

[Anonymous]

Great!  Looking forward to using the integrated landing pages.  Thanks, Raj.

[Anonymous · Accepted solution]

This issue has been fixed.  You'll now be able to publish LPs with forms to Facebook and capture info through the forms.

[Anonymous]

Joey,
To clarify, the FB Publish functionality itself is working as advertised.  The issue is that forms on the published FB tab don't submit.  We have not ruled out patching on top of Oct release, but I don't have an ETA now.  I'll provide an update next week.

Raj

[Anonymous]

Raj - this is an absolute outrage that we have to wait 2 months to get this fixed.  We've built a handful of FB Apps with this functionality built in and are directing people directly to these apps.  Now I have to go back and do a bunch of rework.

2 months for this is not accetable.

[Anonymous]

Okay, thanks Raj!  Yet another reason to look forward to the next release 🙂

[Anonymous]

Deandra,
This is happening because of the way data is submitted to Marketo forms.  We are actively investigating and should have a fix in the next release (Dec, because Oct is already locked and ready to go)