Trouble Publishing to Facebook

[Anonymous]

Hi everyone,

I'm exploring Marketo/Facebook integration, and was wondering if anyone could help me out.  I recently published a Marketo Landing Page to Facebook, and it loads great in the Page Tab.  Fields validate fine, for example.  Problem is, the form isn't actually submitting.  The Submit button changes to "Please Wait," and the whole thing freezes.  Any advice?

Thanks,
Deandra

[Anonymous]

Deandra,
This is happening because of the way data is submitted to Marketo forms.  We are actively investigating and should have a fix in the next release (Dec, because Oct is already locked and ready to go)

[Anonymous]

Okay, thanks Raj!  Yet another reason to look forward to the next release 🙂

[Anonymous]

Raj - this is an absolute outrage that we have to wait 2 months to get this fixed.  We've built a handful of FB Apps with this functionality built in and are directing people directly to these apps.  Now I have to go back and do a bunch of rework.

2 months for this is not accetable.

[Anonymous]

Joey,
To clarify, the FB Publish functionality itself is working as advertised.  The issue is that forms on the published FB tab don't submit.  We have not ruled out patching on top of Oct release, but I don't have an ETA now.  I'll provide an update next week.

Raj

[Anonymous · Accepted solution]

This issue has been fixed.  You'll now be able to publish LPs with forms to Facebook and capture info through the forms.

[Anonymous]

Great!  Looking forward to using the integrated landing pages.  Thanks, Raj.

[Anonymous]

I'm also trying to utilize forms with the facebook tabs and everything seems to work fine except when I get to the thank you page within the facebook tab.  The only way to click and download the PDF content is to right click to open a new tab.  Most people won't know to do this and will assume the button isn't working when they click.  Is there something I can do to fix this or is this is a known issue?

[Anonymous]

Please post your Thank You page link URL here and I'll take a look

[Anonymous]

Here you go Raj:

http://pages.apspayroll.com/ACASummaryGuide_ThankYouLPFB.html