Triggers in Marketo

Yash
Level 3

Triggers in Marketo

Hello Community!

 

If the smart list rule logic is set to All when using more than one trigger, which one would be true as far as executing the actions defined in the flow step per the screenshot below:

1. Both of these triggers should be true

2. Only one of these can be true

Yash_0-1604328378690.png

 

Let me know, thanks!

5 REPLIES 5
Matt_Tonkin-RP
Level 2

Re: Triggers in Marketo

If either of those conditions are met then it will trigger the campaign. So in this case if either first or last name is changed. 

 

If you are looking to have it so that both have to have changed you'll want to add some Data Value Changed filters with some recent time constraints (maybe 1 minute or 1 hour) for each first and last name.

 

 

SanfordWhiteman
Level 10 - Community Moderator

Re: Triggers in Marketo

Unfortunately that DVC activity log lookback isn't guaranteed to work.

 

To truly interlock multiple fields you need to maintain a 3rd field, which concatenates the others, and trigger on changes to that field.

Matt_Tonkin-RP
Level 2

Re: Triggers in Marketo

Hey @SanfordWhiteman ,

Just wanting to clarify. So if I only wanted to trigger if both first and last names were changed recently (for some reason). Are you saying that there is risk of using a setup like this:

 

Triggers:

Data Value Changes - First Name

Data Value Changes - Last Name

Filters (Use all filters)

Data Value Changed (In Past 1 hour) - First Name

Data Value Changed (In Past 1 hour) - Last Name

SanfordWhiteman
Level 10 - Community Moderator

Re: Triggers in Marketo

The problem is the ActLog lookback is not guaranteed to be interlocked with the triggering update. You can miss updates because they're still in transit to the log database.

Yash
Level 3

Re: Triggers in Marketo

Thanks @Matt_Tonkin-RP & @SanfordWhiteman 

So if we need to define an action to execute only when these two conditions are met what would the exact trigger look like. Please advise.