Trigger Campaign to Remove Certain Leads from a Program

[Danielle_Wong]

I have a program with 5 emails, scheduled to send 1 week apart.

However, once a lead that is part of this program becomes an SQL, I want to set up a trigger campaign to remove the SQL from receiving the rest of the emails in the program.

So far in my trigger campaign, I have the Data Value Changes filter. But what would be the appropriate Flow action to include so that the lead is removed from receiving all emails?

Thank you.

[Dory_Viscoglio]

Hi Danielle, you would use a "Remove from Flow" action.

Then, select the campaign from which you would like them to be removed.

[Danielle_Wong]

Hi Dory!

Thanks for the answer. If I choose that action, and set it to Campaign: is this campaign. that will remove the person from receiving all the emails within the program?  I'm not sure what "campaign" is referring to, but assuming it's to the program folder with the 5 emails.

[Dory_Viscoglio]

Hey Danielle, it really depends on how you have things set up, but it's that specific smart campaign. The program is just something to house all of your smart campaigns, assets, etc. If they're automatically in multiple smart campaigns, then you need to have multiple remove from flow steps. If it's just one smart campaign with lots of wait steps, then just one removal will suffice.

But, it sounds like you have this as a separate triggered campaign (which would make sense), so you need to not select "this campaign" but whichever campaign is sending the actual emails.

[Danielle_Wong]

Okay, I have the email sends in 5 different smart campaigns within my Program Folder. The Remove from Flow action only allows me to choose one campaign and not multiple. So would I have to use the Remove from Flow action 5 times to ensure that the SQL'd lead is removed from all emails? I greatly appreciate your help on this one.

[Dory_Viscoglio · Accepted solution]

Are all of your outbound waves triggered by one master campaign? Or are they batched? If they're batched, then you would want to make sure that they're excluded from the smart list if they get to SQL. If it's a master campaign that triggers all of the outbound waves to run at once and they all have wait steps, then you'd want to remove from all outbound waves.

[Danielle_Wong]

No, the Outbound waves are not triggered by one master campaign.

But true.. I can just add in the SQL filter in the Smart Lists of each outbound wave to ensure they are removed before the send.

Thanks for the help!!!