Transition Rule not working

[Erin_Cavanaugh]

I have a simple nurture set up for a 'General Merchandise Engagement Program'

It is just 6 emails. I set up a second stream that I'm calling 'Recast.' I want the folks to be put into the 'Recast' stream if they didn't interact with any of the emails in the previous stream (I changed the subject lines)

It seems like I set it up wrong though. People are receiving Email #1 in the 2nd stream who already received Email #1 in the 1st stream. Yikes!

I attached screen shots of the streams, smart list, and flow.

[Anonymous]

Did they receive all six from stream 1, or are they going directly to stream 2 after they receive the first email.

[Dory_Viscoglio]

Hey Erin, Engagement Programs will only prevent someone from being sent the exact same email that they've already received -- although I'm not sure what the issue you're really experiencing here is. It looks like your trigger and transition rules are working to pull people into the Recast stream, so maybe a screenshot of the Content would be helpful here? And a description of exactly what you would expect to see.

[Dory_Viscoglio · Accepted solution]

Ohhhhh, I think I see the issue. They're being pulled into the recast stream after being sent the first email -- which would be expected based on what you've outlined. Anytime you list (6) emails in a statement, those are all OR statements -- not AND statements.

So your trigger is saying: If delivered email 1 OR email 2 OR email 3 OR email 4 OR email 5 OR email 6

And your filters are if not opened email 1 OR email 2.. and so on.

To resolve this, you'll want to list each of these out individually and ensure you're using ALL filters in your advanced logic.

[Anonymous]

I think you are right

[Erin_Cavanaugh]

Thank you so much! I can't believe I missed that.

So each filter should really be its own line item so that it will truly encompass ALL of the criteria.