Tracking token links in the Email

Anonymous
Not applicable

Re: Tracking token links in the Email

Does that mean I can not track the link in a token through trigger campaign?

Vipula Dhamija

Grégoire_Miche2
Level 10

Re: Tracking token links in the Email

Yes, you can, but you need to write the whole URL, not the token.

-Greg

Anonymous
Not applicable

Re: Tracking token links in the Email

Do you mean: Using the text token in the email and tracking the link through the below trigger campaign?

Thanks,

Vipula

Grégoire_Miche2
Level 10

Re: Tracking token links in the Email

Yes this is correct.

Send the email to yourself and click the link once. Then the link will automatically show up in the dropdown list when setting up the email.

-greg

Anonymous
Not applicable

Re: Tracking token links in the Email

Hi Greg.

Finally, it is tracking but I find it very inefficient to create the tokenized link and then track the same link with actual URL. Don’t you think same?

Is this process same for all kind of links for eg www.gso.com<http://www.gso.com> or just the pdf links?

Thanks,

Vipula

Grégoire_Miche2
Level 10

Re: Tracking token links in the Email

You cannot use a token in a constraint of a filter or a trigger. Period. And believe, it's painful to everyone.

Read this to lead more on the current limitations: ​, then vote for the ideas you like and always remember that most if the competitive  products do not even have tokens in the first place

-Greg

Anonymous
Not applicable

Re: Tracking token links in the Email

Thanks Greg for the help.

Vipula

Grégoire_Miche2
Level 10

Re: Tracking token links in the Email

And also, please mark it as answered.

-Greg

SanfordWhiteman
Level 10 - Community Moderator

Re: Tracking token links in the Email

If you're trying to trap {{my.token}} in a particular program, you can give yourself a leg up by including the token name in the hash:

     <a href="http​://{my.pdfLink}#pdfLink">

Then you'll implicitly catch the clicks on the token value without having to reenter the token name.

Grégoire_Miche2
Level 10

Re: Tracking token links in the Email

The interested of the tip proposed by Sanford is that usually, you have only 1 PDF link in the program. so you do not need to differentiate and then you can use "link contains pdLlink" as a constraint and it will be enough.

-Greg