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Re: Tracking Email Links with UTM strings

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Anonymous
Not applicable

Tracking Email Links with UTM strings

Hi

I am able to track utm parameters in the form as hidden fields. But I want to track different links in the email with the help of UTM in Salesforce. I added utm in the url and created marketo trigger campaign

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Flow is very simple change status in SFDC campaign- Responded.

But this is not working. I ran a report in sfdc with these utm parameters but not showing any result.

Is this the right way to do it or Should I try any other way?

Thanks

Vipula

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Accepted Solutions
Balkar_Singh
Level 8

Re: Tracking Email Links with UTM strings

Vipula Dhamija​ - To clarify and confirm, UTM capture works in Marketo based on a Form Fill, which picks value from the URL string. The link needs to be enabled for Marketo tracking.

However, even if the link is tracked, Marketo's default functionality won't capture the UTM Field info without a form fill.

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5 REPLIES 5
Balkar_Singh
Level 8

Re: Tracking Email Links with UTM strings

Vipula Dhamija​ - The UTM Fields are populated when a lead has filled out the form, while the Clicks Link in Email is prior to the form fill. This may be happening due to the same, since when the link in Email is clicked - the UTM Field values aren't populated yet.

You could use the trigger Fills Out Form, with the constraint of query-string parameters and Web page.

Anonymous
Not applicable

Re: Tracking Email Links with UTM strings

Thanks, Balkar Singh.

But we are not using the form just the link from website (not a MKTO LP).

Is there any way do track the email links which are not marketo landing pages.

Thanks,

Vipula

Balkar_Singh
Level 8

Re: Tracking Email Links with UTM strings

Vipula Dhamija​ - To clarify and confirm, UTM capture works in Marketo based on a Form Fill, which picks value from the URL string. The link needs to be enabled for Marketo tracking.

However, even if the link is tracked, Marketo's default functionality won't capture the UTM Field info without a form fill.

Anonymous
Not applicable

Re: Tracking Email Links with UTM strings

Hi Balkar,

We have Marketo tracking enabled for the links and tracking the links in a campaign by trigger marketo campaigns.

Is there any other way we can track non marketo LP links in MKTO&SFDC?

Thanks

SanfordWhiteman
Level 10 - Community Moderator

Re: Tracking Email Links with UTM strings

As Balkar said, the natural integration between Marketo fields and UTMs or other URL parameters occurs on pages that

     1. include Marketo's Munchkin JS analytics code (note this isn't just "Marketo LPs," as any site you control can run Munchkin)

     and/or

     2. contain a Marketo form (which, again, isn't just Marketo-hosted pages)

However, it is also possible to move UTM values into Marketo fields even if the lead's only interaction is via Clicks Email activities. You can pass {{trigger.tokens}} to a webhook, which will then parse out the individual param names + values and you can map them back to lead fields.

Or you could hard-code all the possible choices in the Clicks Email trigger constraint, though this could get cumbersome in the extreme.