Track/notify users of emails bounces of Sales Insight Messages

[Anonymous]

When a sales person sends a messave via the Marketo Sales Insight interface and that messages bounces, is there any way to ensure that sender gets notification of the bounce?

[Anonymous]

Yes, you can set up a trigger campaign to alert the rep that the email bounced. Use the trigger "Sales Email Bounces" and under the flow steps, send an alert to the Lead Owner. I would also add yourself so you can monitor and ensure that the right rep was notified.

[Anonymous]

Jeff,

Thanks. That type of trigger would work for us potentially. However, in our company the person sending the mail is not necessarily the lead owner -- which in turn is another reason for Marketo to fully support SFDC's Account Team's functionality. See the idea here: http://community.marketo.com/MarketoIdeaDetail?id=08750000000I3vaAAC