For all emails, my links are tokens set up so that in the email it shows "http://{{TOKEN}}" so that Marketo will register the click. For almost every email I only have one link, one CTA. But my newsletter has multiple links. I just noticed my interesting moments look odd because of this:
Marketo doesn't add in which link was clicked? Is this normal for tokenized links?
Tokenized link to trigger flow and track?
there are some other threads, but not sure if you are doing this specifically.
Hi Josh, yes that's exactly what I'm doing. My email has links that say "http://{{TOKEN}}" and so click links are working, but now in Interesting Moments the rest of the token is missing.
I'm guessing that either 1) it's not working as expected - the link URL should save in history, not the actual text from the email OR
2) this is working as expected because my interesting moments are under a different folder system than my programs so it can't read the tokens from another folder.
Christina, yes, if the {{my.tokens}} are out of folder/program scope they will not work. But you should use the {{trigger.tokens}} for IMs.
Sanford Whiteman, I am using trigger tokens, so that's weird. My flow actually says:
So using {{trigger.link}} is not pulling in my email token.
How about in the individual lead's Activity Log? Does that show the IM with the value you expect?
Yes, it shows up with the actual URL of the link in the history. Here's an example, you can see that it recorded in the Activity Log correctly:
I'm going to look at one of my instances and see if I can repro this.
Thank you Sanford!!
Christina, couldn't repro this here. The lead's Activity Log and MSI both show the {{trigger.link}}:
Just a shot in the dark: is it possible that this particular link is cut off display-wise, but actually is "in" MSI? Can you copy-paste the HTML source of the MSI IFRAME for me?