Tokenizing links hurts interesting moments?

Anonymous
Not applicable

Tokenizing links hurts interesting moments?

For all emails, my links are tokens set up so that in the email it shows "http://{{TOKEN}}" so that Marketo will register the click. For almost every email I only have one link, one CTA. But my newsletter has multiple links. I just noticed my interesting moments look odd because of this:

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Marketo doesn't add in which link was clicked? Is this normal for tokenized links?

12 REPLIES 12
Josh_Hill13
Level 10 - Champion Alumni

Re: Tokenizing links hurts interesting moments?

Tokenized link to trigger flow and track?

there are some other threads, but not sure if you are doing this specifically.

Anonymous
Not applicable

Re: Tokenizing links hurts interesting moments?

Hi Josh, yes that's exactly what I'm doing. My email has links that say "http://{{TOKEN}}" and so click links are working, but now in Interesting Moments the rest of the token is missing.

I'm guessing that either 1) it's not working as expected - the link URL should save in history, not the actual text from the email OR

2) this is working as expected because my interesting moments are under a different folder system than my programs so it can't read the tokens from another folder.

SanfordWhiteman
Level 10 - Community Moderator

Re: Tokenizing links hurts interesting moments?

Christina, yes, if the {{my.tokens}} are out of folder/program scope they will not work.  But you should use the {{trigger.tokens}} for IMs.

Anonymous
Not applicable

Re: Tokenizing links hurts interesting moments?

Sanford Whiteman​, I am using trigger tokens, so that's weird. My flow actually says:

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So using {{trigger.link}} is not pulling in my email token.

SanfordWhiteman
Level 10 - Community Moderator

Re: Tokenizing links hurts interesting moments?

How about in the individual lead's Activity Log?  Does that show the IM with the value you expect?

Anonymous
Not applicable

Re: Tokenizing links hurts interesting moments?

Yes, it shows up with the actual URL of the link in the history. Here's an example, you can see that it recorded in the Activity Log correctly:

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SanfordWhiteman
Level 10 - Community Moderator

Re: Tokenizing links hurts interesting moments?

I'm going to look at one of my instances and see if I can repro this. 

Anonymous
Not applicable

Re: Tokenizing links hurts interesting moments?

Thank you Sanford!!

SanfordWhiteman
Level 10 - Community Moderator

Re: Tokenizing links hurts interesting moments?

Christina, couldn't repro this here. The lead's Activity Log and MSI both show the {{trigger.link}}:

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Just a shot in the dark: is it possible that this particular link is cut off display-wise, but actually is "in" MSI? Can you copy-paste the HTML source of the MSI IFRAME for me?