Tokenizing links hurts interesting moments?

[Anonymous]

For all emails, my links are tokens set up so that in the email it shows "http://{{TOKEN}}" so that Marketo will register the click. For almost every email I only have one link, one CTA. But my newsletter has multiple links. I just noticed my interesting moments look odd because of this:

Marketo doesn't add in which link was clicked? Is this normal for tokenized links?

[Nicholas_Manojl]

I think I saw a thread the other week where someone had gone through and tested the placement of the token inside a URL.

From memory, http://{{my.token}} seemed to produce untrackable results (the token value being "www.xyz.com", whereas if you just put the entire value of the URL inside the token "http://www.xyz.com", then your links will resolve as trackable.

edit: actually I am saying the opposite to what everyone else is saying. Although personally I have never had an issue using the entire URL value inside the token.

[Josh_Hill13]

Tokenized link to trigger flow and track?​

there are some other threads, but not sure if you are doing this specifically.

[Anonymous]

Hi Josh, yes that's exactly what I'm doing. My email has links that say "http://{{TOKEN}}" and so click links are working, but now in Interesting Moments the rest of the token is missing.

I'm guessing that either 1) it's not working as expected - the link URL should save in history, not the actual text from the email OR

2) this is working as expected because my interesting moments are under a different folder system than my programs so it can't read the tokens from another folder.

[SanfordWhiteman]

Christina, yes, if the {{my.tokens}} are out of folder/program scope they will not work.  But you should use the {{trigger.tokens}} for IMs.

[Anonymous]

Sanford Whiteman​, I am using trigger tokens, so that's weird. My flow actually says:

So using {{trigger.link}} is not pulling in my email token.

[SanfordWhiteman]

How about in the individual lead's Activity Log?  Does that show the IM with the value you expect?

[Anonymous]

Yes, it shows up with the actual URL of the link in the history. Here's an example, you can see that it recorded in the Activity Log correctly:

[SanfordWhiteman]

Christina, couldn't repro this here. The lead's Activity Log and MSI both show the {{trigger.link}}:

Just a shot in the dark: is it possible that this particular link is cut off display-wise, but actually is "in" MSI? Can you copy-paste the HTML source of the MSI IFRAME for me?

[Anonymous]

It works for other emails, but not this one. Maybe because it was an A/B test?

[Nicholas_Manojl]

It's definitely being run on a triggered campaign, not a batch campaign?

[SanfordWhiteman]

I'm going to look at one of my instances and see if I can repro this. 

[Anonymous]

Thank you Sanford!!