Token Default Value in Text Only version Not Appearing

[Anonymous]

Hello Marketo Community,

I have two questions. First being, is it possible to test an email where I can receive the text-only version to see how the custom token fields are working? I don't mean sending a sample email with a text version because the fields won't pull my custom token info that way.

Question number two, I have two tokens in my email, the first is a first name token with a default value of 'Attendee', the second is a custom Single Sign On token with a default value of Login. When I send a sample email, 'Attendee' appears, but 'Login' does not.

Does anyone have an idea as to why?

Here's what it look like:

Here's what appears in the email in my inbox:

In that space before the word to, I'd like 'Login' to appear.

Thanks all!

[Kenny_Elkington]

For your first question, you'll need to set this up in your email client, depending on what you use.  For example this is Outlook: Read email messages in plain text - Outlook

For your second, My Tokens don't use default values in the same way that Lead tokens do.  Since My Tokens are defined at the program/folder level, they'll always be present when the Email is rendered.  Are you trying to use this as a replacement token for Request Campaign or something?

[Anonymous]

Hi Kenny,

Thanks for your response. I adjust the Outlook settings, and I could see the text-only version, so thanks.

For the second question, a solution was figured out so that we can see text version of html and the tokens are displaying correctly.

I want to thank you for your response and help!