To view this email as a web page, click here does not work

[Anonymous]

Hi

How can I update the link "To view this email as a web page, click here" because it does not work

Thank you

[Mike_Reynolds2]

We just started having an issue with the View as Webpage link just a little while ago. Our Engineering team is already on top of the issue and is putting a patch into place right now. This will be resolved soon.

[Dory_Viscoglio]

Hi Mike, is this also a known issue with Forward to a Friend links? After being involved with this thread I decided to check all of our links and found that this was an issue for us as well. I have opened a case, but anything that you can pass along would also be great to know.

Thanks!

[Mike_Reynolds2]

Unfortunately we also have a different issue going on with the Forward to a Friend links as well. That's being patched as well and that patch just started deploying to the servers in the last hour.

[Anonymous]

Hi Mike,

Good news, please let me know once the problem is solved

Have a good day

[Mike_Reynolds2]

Jonata Jerome​, Dan Stevens​ Dory Viscogliosi​ Jenn DiMaria​, The View as Webpage link issue has been resolved.These links should now be working normally.

[Dan_Stevens_]

I wonder if this has anything to do with it:

[Dory_Viscoglio]

Dan, strange question... what's the subject line of that email? Because I don't believe I got that email. Thanks

[Dan_Stevens_]

Dory, here's how it appeared in my Outlook inbox:

[Dory_Viscoglio]

Thanks, Dan. Definitely didn't get this email. Will have to follow up with Marketo to see who these emails are being sent to.

[Mike_Reynolds2]

Dory Viscogliosi​, Dan Stevens​ The notification email about the security patch was sent to the Support Admins on the account. There's usually only one Support Admin per account and they're the primary contact in charge of the Marketo instance.

[Anonymous]

Yes I guess it might be the reason why it does not work

Yesterday the link was working and not today, how can we solve this problem ?

Thank you Dan !

[Anonymous]

Many Thanks for this feedback, well I am going to contact the Support

Jonata

[Jenn_DiMaria2]

I wondered the same thing myself, although my links seem to be working correctly.

[Dory_Viscoglio]

Hi Jonata, are you using the {[system.viewAsWebpageLink}} token? Do you have proper casing on it? Sometimes I've seen weird issues with casing in tokens.

[Anonymous]

Hi Dory

Thank you for your feedback

No unfortunately I don't using this system, in my Marketo, I can't even see where I can update the link to  " To view this email as a web page " in Edit email, I am going to contact Marketo Support

Thank you for your time

Jonata

[Dory_Viscoglio]

Hi Jonata, it might be built into your templates if you aren't able to find where the token is used. I would definitely reach out to support.

[Jenn_DiMaria2]

This appears to be happening to others, as well. See View as Webpage does not work: "Customer does not belong to any POD"

I would try to contact Support so they have a record of it and can look into it further.

[Anonymous]

Hi Jenn,

Many thanks for your feedback

Ok I am going to contact the Support because the link is still dead

Have a good day