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View as Webpage does not work: "Customer does not belong to any POD"

Question asked by Marie Ligier on Jul 25, 2013
Latest reply on Apr 7, 2016 by Mike Reynolds

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Hi,

I've sent myself a test version of an email I've just created, and when I click on the link "view as webpage", the page says:

"Cannot get email content- Customer does not belong to any POD"

Any idea why?!

Thanks,

Marie

2039 Aug 27, 2013 9:18 AM

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I believe it is fixed (a while ago actually). Are you still seeing it?

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5be2827a6d30249e286cfe869203c119ae9b0cda Jul 25, 2013 5:30 AM
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We're getting this too in all our test emails we've set up with the default "view as web page" link.

Is this a Marketo bug, or are we missing a step somewhere?

Regards,

Adam
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5be2827a6d30249e286cfe869203c119ae9b0cda Jul 25, 2013 7:24 AM
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We just tested it "live" (to a list that only contains my email and a colleagues), and the view in web page option appears to be working fine.

Try the same Marie, and see if that works :)
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Marie Ligier Jul 25, 2013 8:28 AM
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It does work!!!
Thank you Adam!
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2039 Jul 25, 2013 11:48 AM
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Just so everyone is aware, we're working on a fix for this issue now. It only affects test emails, and we hope to have it fixed today.
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38252 Aug 27, 2013 1:17 AM
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Hey Erik, any news on the fixing of this feature for test emails?

Thanks!
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2039 Aug 27, 2013 9:18 AM
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I believe it is fixed (a while ago actually). Are you still seeing it?
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ed93c14fdffd8134a452cf4347e928152ff61e72 Aug 30, 2013 8:06 AM
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Hi Erik,

Just wanted to let you know I'm still seeing it. It has not been fixed. Is there an estimated date it will work? I need that link to host our email newsletters on our website.

Thanks!
Melissa
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2039 Aug 30, 2013 9:16 AM
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That is really weird as I saw something here get fixed. Can you open a support case? They'll get it to engineering for a fix.
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- Frederick Weiss @ 2039 on Apr 7, 2016 6:30 AM
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  This is happening on my account, need this fixed now
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0397ea8812be3958527709519fe6fe8b64561393 Apr 7, 2016 7:53 AM
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It's happening to me, too. We need this active for an email sending today! I'm going to open a support case.
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- 0397ea8812be3958527709519fe6fe8b64561393 @ 0397ea8812be3958527709519fe6fe8b64561393 on Apr 7, 2016 8:26 AM
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  Support said engineering is working on it as a P1 issue. I wonder if this is related to the security update they rolled out yesterday?
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- Mike Reynolds @ 0397ea8812be3958527709519fe6fe8b64561393 on Apr 7, 2016 8:40 AM
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  Susan Brown, Lauren Smith, Frederick Weiss,
  We have identified an issue with the View as Webpage link that just popped up a little while ago. Our Engineering team is patching this now and we should have it resolved soon.
  1 person found this helpful
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  - c78d028ea5fa15a103fe40a0df4ccbdb509d74fc @ Mike Reynolds on Apr 7, 2016 11:13 AM
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    Could you please send out a notice when the patch is in place? I need to make sure this function is working before our next email goes out.
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    - Mike Reynolds @ c78d028ea5fa15a103fe40a0df4ccbdb509d74fc on Apr 7, 2016 11:51 AM
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      Mike Nichols the patch has been fully deployed and the View as Webpage issue has now been resolved.
      
      For reference, when issues like these come up, check the Support page because alert notifications will be posted there, along with updates as they become available.
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bf215b1bd34ada04eb75704a614850695bc463da Apr 7, 2016 8:20 AM
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This is happening for me as well.
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- Mike Reynolds @ bf215b1bd34ada04eb75704a614850695bc463da on Apr 7, 2016 11:55 AM
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  Lauren Smith, Susan Brown, Frederick Weiss, The patch has been fully deployed and the View as Webpage links should be working just fine now.
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View as Webpage does not work: "Customer does not belong to any POD"

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