Test Groups breaking "fills out form" triggers

[Eric_Lew1]

Hi there!

I just implemented several test groups and they are breaking my smart campaign triggers "fills out any form on a specific landing page."

Because we reuse the same form on multiple pages, I use "fills out any form on a specific landing page" to trigger flow steps like updating lead source and sending out alerts. This worked fine with a single landing page per program, but once we converted that landing page into a test group, the trigger no longer fires.

I've already added both of the two options in the test group to trigger but no luck.

[Devraj_Grewal]

I would first check your smart campaign qualification rules to make sure you allow leads to enter the smart campaign multiple times. Also check the activity of a lead you know should have gone through the campaign and confirm they actually did fill out the form.

[Eric_Lew1]

Thanks Dev. Good suggestions and I've already done them in this case. Leads can flow the every time and I've reviewed lead activity both of actual leads and my own tests from an incognito browser.

[Devraj_Grewal]

So you can confirm that a lead has shown a "filled out form" activity in their log for that specific form and landing page and has not executed the flow?

In that case perhaps they are blacklisted since you've filtered by that or the flow steps include a remove from flow or choice condition so they may have skipped it.

[Eric_Lew1]

Yes in both organic leads and my test the "filled out form" action exists in their history and they are not flagged as black listed.

[Devraj_Grewal]

In the activity log does it list which web page the form was submitted on. It's possible since you've entered it through incognito mode, that the webpage was not registered.

[Eric_Lew1]

The "Fill Out Form" action does not show the landing page anywhere. I will try again in a non-incognito window.

[Devraj_Grewal]

The screenshot is for the wrong activity. You would look at 859118.

[Eric_Lew1]

Woops good point - and yes it did record the correct URL:

[Devraj_Grewal]

Not positive about this, but perhaps take the URLs for those two landing pages and paste them into the "Web Page" constraint instead of selecting the actual assets.

Also go to the form in question and click the "Used By" tab to make sure it is the same form on both those landing pages.