Re: subscription center help!

Anonymous · ‎10-01-2014

I've tried to implement a new subscription center by altering our Unsubscribe form. I took the Unsubscribe field and just gave it a different name "No more emails", and now it won't work. I logged a case with Support but they said they can't help with custom coding -- although there was no custom coding involved, I just changed the name of the field on the form. HELP!

Josh_Hill13 · ‎10-01-2014

Ok, so that token is setup to set Unsubscribe=TRUE. Since you've made it a non hidden field that someone can change, this no longer works.

replace this:
%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##

with

http://your.domain.com/unsubscribepage.html

or reformat it to have the link as you want it.

View solution in original post

Josh_Hill13 · ‎10-01-2014

Sarah,

The default one should not be modified without careful consideration because Marketo set it up to work a certain way.

Did you edit anything other than the Label? Or did you edit the Admin > Email area?

Anonymous · ‎10-01-2014

All I did was change the name of the field on the form, and then added 3 other fields (like, unsubscribe to event emails). I didn't touch anything in Admin>Email

Josh_Hill13 · ‎10-01-2014

Post a screenshot.

The best thing to do is CLONE a page & form before you make a change like this. I'd say undo whatever changes you made and then clone or create a new page.

The original marketo page uses the MKT_TOK and unsubscribe hidden field to manage this, so I suspect that got deleted or changed somehow.

Here are some ideas later on in this deck
http://www.slideshare.net/jdavidhill/marketo-email-reputation-management

Anonymous · ‎10-01-2014

Anonymous · ‎10-01-2014

This is the unsubscribe text currently:

This email was sent to {{lead.First Name}} at {{lead.Email Address}}. If you no longer wish to receive these emails you may unsubscribe here: %mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##.

Josh_Hill13 · ‎10-01-2014

Ok, so that token is setup to set Unsubscribe=TRUE. Since you've made it a non hidden field that someone can change, this no longer works.

replace this:
%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##

with

http://your.domain.com/unsubscribepage.html

or reformat it to have the link as you want it.

Anonymous · ‎10-02-2014

Just changing the unsubscribe text won't work though, correct? I'll have to alter the HTML?

<!-- =====================

BEGIN: Unsubscribe -->

<left>

<tbody>

This email was sent to {{lead.First Name}} at {{lead.Email Address}}

</span>

</td>

</tr>

Unsubscribe

</a> |

Privacy

</span>

</td>

</tr>

</tbody>

</table>

</center>

<!-- END: Unsubscribe

======================= -->