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Re: Submission failed please try again later

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emarigliano
Level 1

Submission failed please try again later

I've seen other posts on this and in most cases it appears to be forms loading from different sources. Client recently enabled ReCaptchaV3 and is starting to get that error message intermittently. They also have WP as a CMS. Looking at page source and inspect element shows some issues but it's hard for my non-coder brain to parse. Here's an example page where it has happened: https://www.nlyte.com/resource/data-center-sustainability-copy/ Any insights?

EM
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SanfordWhiteman
Level 10 - Community Moderator

Re: Submission failed please try again later

Not really intermittent: that error will always happen with one of your two forms because the native reCAPTCHA doesn’t support multiple forms on the same page.

 

The last form to load is the one that will work, all others will fail. Note load order isn’t the same as DOM order since the server can respond slightly faster to a given form even if it’s lower down on the page. In any case, the error is predictable because some form will always be last.

 

The only way to use reCAPTCHA w/multiple Marketo forms is to go back to the old custom JS model as opposed to native.

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SanfordWhiteman
Level 10 - Community Moderator

Re: Submission failed please try again later

Not really intermittent: that error will always happen with one of your two forms because the native reCAPTCHA doesn’t support multiple forms on the same page.

 

The last form to load is the one that will work, all others will fail. Note load order isn’t the same as DOM order since the server can respond slightly faster to a given form even if it’s lower down on the page. In any case, the error is predictable because some form will always be last.

 

The only way to use reCAPTCHA w/multiple Marketo forms is to go back to the old custom JS model as opposed to native.