SSO Only users are not allowed to reset password

[RaulEr]

Hi, I'm trying to invite a user from outside my organization and they are not receiving the invite, plus when I try to reset their password, Marketo shows an "SSO Only users are not allowed to reset password" message.

Is there a way to have this user bypass the SSO or what is the way to set them a user?

Thanks!

[Darshil_Shah1 · Accepted solution]

With the "Require SSO" checkbox checkmarked in the Marketo Admin > Login Settings, new users won’t receive the invite emails. You could bypass the SSO requirement at the User Role level by check marking the Bypass Single Sign-On checkbox. If the user belongs to the role that has the Bypass Single Sign-On checkbox marked, then they'd receive the invite email normally upon creating their user in Marketo.

---

Marketo shows an "SSO Only users are not allowed to reset password" message.

---

SSO-enabled users leverage the credentials tied to their SSO ID (organization user-id) rather than having separate credentials for Marketo, so you're not able to reset their credentials from Marketo. With the SSO enabled, Marketo functions as a SAML Service Provider (SP), and depends on an external Identity Provider (IdP) to authenticate users.