Snippets used in Email "from name" and "from email

[Anonymous]

We typically use the lead owner token to populate the from name and from email address.  We need to have defaults in place in the event a record has no lead owner.  We are using a specific rep now but clearly if he leaves/changes roles then every email must be updated.  I am avoiding this in the signature portion of the email with a snippet but snippets are not available in those sections.  Has anyone figured out a work around??

[Anonymous]

Carrie:

I might have a hard time understanding exactly why you need snippets—couldn't you use tokens in the signature instead? 

Something like:

"Let me know if you have any questions,
{{lead.Lead Owner First Name:default=Sales Rep Name Here}} {{lead.Lead Owner Last Name:default=Sales Rep Name Here}}
{{lead.Lead Owner Email Address:default=salesrep@yourcompany.com}}"


Best Regards,
Edward Unthank
SEO/Web Specialist
Yesler

[Anonymous]

Typically we use a generic signature such as "[Your Company Name] Sales" and "sales@___" so this problem can be avoided.  

[Anonymous]

We once setup one of our longtime reps as a default in nurturing emails and it was a nightmare tracking those emails down when he eventually left.

If you don't want to use a general sales address, don't be afraid to make up a name for the default like "Ben Revere." We used Missy Parks for our "miss"assigned  leads.

Then let all the sales folks that "Ben Revere" is actually a sales alias. You'll need to have your IT folks set up the email address to forwards any replies to the right person/group. We actually had it setup to send email to the BDR group so any rep could answer the unassigned lead.