Smart list

[Anonymous]

Hi all !

We routed emailing to download a white paper and created a smartlist for commercial use.
If a lead is already in the database and the upload form is pre-filled, does it explain that when smartlist option "completed form" is selected  no lead is found ?

Thanks for your help,

Irene

[Josh_Hill13]

can you describe this in more detail?

[Anonymous]

Hi Josh,

I am trying to make a smarlist in order to send it to our sales forces.
In "database" section in Marketo, I created a smartlist with 5 criterias :
1/ "click link in email is : xhitepaper email"
2/ "form completed is : download whitepaper"
3/ " source via is : white paper"
4/ "do not call : false"
5/" unsubscribe : false"

No lead are found. Whereas, when I delete : 2/ "form completed is : dowload whitepaper".
Almost 250 leads are found.
Is it because leads are already in our Marketo database and so, form is prefilled ?

Thanks,

[Anonymous]

Hi Irene,
Did you build the List with an AND, OR, or advanced filter?

We don't know your database but it looks like you used a AND filter and there is no combination of these different criterias.
Just for information: With form completed you mean "Filled our Form"?

But also when they are prefilled the form will be submitted and counts.

Best regards

Steffen

[Anonymous]

Hi Steffen,

"Did you build the List with an AND, OR or advanced filter ?" >> No
" With form completed you mean "filled our form" ?" >> Yes


Thanks,

Irene

[Anonymous]

Hi Irene,
you need to have built it with And or Or Filters 😉
 

Maybe no lead has the combination of all filters?

But like I said, it's hard to guess the answer.

Best regards

Steffen