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Hi Craig -
On your Smart List, for removing from flow, I see a couple things.
1) For the trigger campaign, it may be helpful to add that the previous value was: TRIAL
2) when is the "PD_Role” being identified? If it is happening AFTER the “PD_Account_Type” is changed, then your smart campaign would not run because the role is not populated yet
If the role is crucial, then I would ensure that the it is populated first then the “PD_Account_Type” is populated second.
Hope this helps,
-Travis
Hi Craig -
On your Smart List, for removing from flow, I see a couple things.
1) For the trigger campaign, it may be helpful to add that the previous value was: TRIAL
2) when is the "PD_Role” being identified? If it is happening AFTER the “PD_Account_Type” is changed, then your smart campaign would not run because the role is not populated yet
If the role is crucial, then I would ensure that the it is populated first then the “PD_Account_Type” is populated second.
Hope this helps,
-Travis