Smart Campaign Memberships showing Blocked Leads that should have been filtered

[Anonymous]

Hello,

Our campaign membership is showing leads that should have been filtered out from our campaign within the smart list filters.

For example:

• All of our Smart Lists contain a filter for
  • Member of Smart List =  "Promo Ready"
    • "Promo Ready" is a Master Database Smart List with these filters:
      • Email (address) is not empty
      • Email does not start with info@
      • Email is not invalid
  • But invalid and blank email leads are showing up in the membership within the "blocked" leads

Would someone please explain this to me?

Thanks,

Lynn

[Anonymous]

We have an internal joke at my place "it's always in the filters".

Just to double check - in your "promo ready" master smart list, are the filters set to qualify leads is ANY of those filters are true or ALL? Should be ANY.

[Anonymous · Accepted solution]

yes! You are correct! I had not input double parenthesis around part of my filters logic,e.g.,:

1 and 2 and 3 and 4 and (5 and 6) or (6 and 7)

Should have been:

1 and 2 and 3 and 4 and ((5 and 6) or (6 and 7))

DOHHH!!! User error -again!

Good times!

Thanks so much for your time in replying - I'd like to say that I figured this out by myself, but it was actually a Marketo Support rep - the marvelous, "David", who was kind enough to take a look at it while we were looking at a DNS  issue.

Best regards!

Lynn