Slowness in Smart List Calculation

[Anonymous]

Hello Community.

Is anyone experiencing slowness in the time Marketo takes to calculate a Smart List this morning? We're not doing anything differently than normal, and have no big jobs running, but the system is waiting on the "schedule" tab of our Smart Campaigns indefinitely.

Thanks

[David_Gaible]

Hey Justin Berger​ - here's a trick I use for my monthly reporting that utilizes some crazy, crazy smart list logic: I create a static list, then a Smart Campaign. The Smart List in the Smart Campaign contains my Smart List logic, and then the Smart Campaign has a single flow step - add to list. I can then schedule the lists to run at night so I can see the leads that qualify when I come in.

[Dayna_Wellman3]

I've run into this problem as well. I usually see if there's a different way I can pull my Smart List if there are a lot of filters, like using 2 smart lists to pull in separate parts of the list, and a main Smart List to pull the other two together.

[Anonymous]

It's a bit hacky, but I just created another smart list with the same parameters, and it resolved.

[Sara_Greaves]

I often have trouble with this as well. I've contacted Marketo support in the past, and I was told that I would have more luck pulling smart lists (and reports) in off-peak times. I find that I have more luck at the end of the day instead of the morning. To get around this in the past, I have created smart campaigns to push people into static lists. Once I had my static list, it was much easier for me to export the data.

[Anonymous]

I'm experiencing the same issue. I refresh and do a hard refresh, but so far, it's still calculating ...

[Anonymous]

Sometime when to much time passes and it is still on calculate I refresh my browser and hop it appears

[Robert_Whited]

Yes. I experience this quite often. Unfortunately no one has offered up a solution. I was told it all depends on the size of your database and the complexity of your smart list.

[Anonymous]

If you continue to experience this issue, please give Marketo Support a call so they can troubleshoot.