significant differences between email perf report and email program report

[Anonymous]

Dear all,

We have run a simple email program and are comparing it's dashboard with the email performance report. We also compared them with triggered campaigns members (setting program statuses) and filter based smart lists we creted.

The results are below  and are showing very sugnificant dierrences on the email devlivered stat and also some differences on the email opened stat. Please note that the email sent stat is the same for all measurements, so it's not about Blacklists nor marketing suspended

Trigger based Smart campaign members
email delivered	54956
email opened	6435
Email clicked	267
Unsubsribed from email	20
Smart Lists counts (filters)
email was sent	60151
was delivered email	54956
Email Bounced	3599
Email opened	6436
Clicked Link	280
Unsubscribed from email	20
email performance report
Sent	60151
Delivered	52370
Hard Bounced	3596
Soft Bounced	4184
Opened	6551
Clicked	279
Unsubscribed	20
Email Program dashboard
Sent	60151
Delivered	53520
Bounced	3597
Opens	6549
Clicks	279
Unsubscribes	20

Has anyone an idea to explain this?

Best regards,
Greg

[Anonymous]

Hi Gregoire,
did you try to refresh the report? (Bottom left of the report)

Best regards

Steffen

[Anonymous]

Of course 🙂

[Anonymous]

Hi Gregoire,

I know there is currently an issue where the email program dashboard counts (or doesn't) a certain type of bounce (OOB) differently to the email report. Feel free to log a case with the specific links and we can look in further details but from experience the email performance report is usually the one I go by.

Cathal