Re: sending email alert help

NatalyaSav
Level 1

sending email alert help

Hello! I started to use marketo no so for a long time ago, so I hope that someone can help me with my problem. 

I created a new smart campaign for send alert to my email address . I included in this smart campaign - fills out form and send alert on the flow. But when I submitted the web form I don't have any email about it. 

Maybe I forgot to add something more.

Thanks for your attention,

Natalya.

 

P.S Thanks so much for everyone who tried to help me with this problem. I already solved it and reason why 'send alert' didn't work is wrong domain email address when I created email. 

So I guess that if someone will have the same problem like me, please check the email address in design studio.

6 REPLIES 6
Vinay_Kumar
Level 6

Re: sending email alert help

Hi @NatalyaSav

If you haven't tried adding the web page constraint with fills out form then please try adding the Web page constraint. 

To help you more on this: could you please share the screenshots of the campaign smart list and flow?

NatalyaSav
Level 1

Re: sending email alert help

Thank you for your answer. screen 1.pngscreen 2.pngscreen 3.png

aditidutta
Level 2

Re: sending email alert help

Hi @NatalyaSav 

 

The alert set up seems to be fine provided that you are not using any other filter criteria in the smartlist. 

 

To check whether the alert has been sent or not, you can go to the results tab and check for Send Alert activity or you can also go to your record in Marketo and in the activity log tab check for Send Alert activity. Double clicking on it will also give you the details of the people(email addresses) the alert was send to. 

 

Thanks, 

Aditi

Vinay_Kumar
Level 6

Re: sending email alert help

@NatalyaSav, The campaign setup seems fine.

 

Do you have any filters added to the campaign smart list?

Do you have any other trigger campaign listening for the same activity with different flow actions?

 

Also, please try adding Web Page constraint along with the Fills Out Form trigger and then try creating a test lead. 

 

Vinay_Kumar_0-1629813352171.png

 

SanfordWhiteman
Level 10 - Community Moderator

Re: sending email alert help


Also, please try adding Web Page constraint along with the Fills Out Form trigger and then try creating a test lead. 

 

Vinay_Kumar_0-1629813352171.png

 


Adding a constraint makes this harder to troubleshoot, not easier.

 

 

SanfordWhiteman
Level 10 - Community Moderator

Re: sending email alert help

What we also need to see are the details of the Filled Out Form activity in a lead’s Activity Log. When learning Marketo, you should work backwards, exploring the logged activities and building the Smart Lists that trigger on those activities. You can’t trigger on anything that wouldn’t be logged.