The company I work for has several sales reps, each with many, many differnet areas of expertise.
If a lead reponds to an email I have sent with a specific request, I would like to send that response to my sales team within the email alert.
(ex. Hello, your email caught my eye and I am very interested in doing business with you. I am particulary interested in your........... plan.)
The sales rep would then receive, not only an alert with the leads information, but the reponse as well. This way, the sales rep knows what area of business the lead is most interested in and can choose to persue that lead or forward the alert to a more qualified sales rep.
Is there any way to do this?