Send and Track breaking Outlook Bookings links

[James_Glavin]

Hi all,

Our sales team uses the Marketo Send and Track feature to track Sales Emails through Marketo.

They often include a link to their Outlook Bookings calendar, so people can schedule a phone call with them.

We've just noticed that the Send and Track feature, when it adds Marketo tracking script to this link, breaks the link. 

Does anyone know why this would be and how to remedy this? Or is it possible to not track a specific individual link in an Outlook email sent through Send and Track?

FYI, this is what the Outlook Booking link looks like:

https://outlook.office365.com/owa/calendar/examplecalendar@ourdomain.onmicrosoft.com/bookings/?mkt_t...etcetcetc

If you remove the mkt_tok parameters it works fine, but with it the link returns a Bad Request error.

Any advice gratefully received!

James 

[Courtny_Edwards]

Hi James - same as Daniel below, we are currently having this same problem. Did you find a solution/workaround?

[hilarygerman]

I was just running into this same issue. I fixed it by going to Edit Link and unchecking include mkt_tok.

[SanfordWhiteman]

Sure, but then you aren't tracking web activities to the lead.

[hilarygerman]

What is your solution to use these links then? I don't see it in this thread.

[SanfordWhiteman]

Well, the problem is with your webserver, not the link itself. So the fix is to make sure your webserver doesn't react to the long URL or extra query param (or whatever is setting it off) in an overly punitive way.

Sometimes, for example, a web developer will write a query string parser that only expects a limited set of query param names, and fails if they aren't all present, and also fails if any other params are present. The first restriction might make sense if the page requires some params to be set, but the second restriction doesn't, because you need to build your site to expect links from search engines and the like that can attach arbitrary additional params.

[SanfordWhiteman]

We've just noticed that the Send and Track feature, when it adds Marketo tracking script to this link, breaks the link.

Not so much tracking script as just a query param.

If the remote server can't handle an extra qp that's really their fault (even if the qp isn't used).  Do you get a 404 when you visit the page? Can you DM me an actual link so I can test it?

[James_Glavin]

Hi Sanford - I think you need to add me as a contact for me to be able to send you a DM?

[SanfordWhiteman]

We already follow each other, I believe.

[James_Glavin]

It's not allowing me to send you a DM, unfortunately. Could you try DMing me?

[danielpol]

Hi James,

I'm currently having the same issue.  Did you find a solution for this? 

Cheers,
Daniel. 

[James_Glavin]

Thanks Sandford - yes, I'll DM you now. Much appreciated!