Send Alert "To Other Emails" is a token

[Jean-Pascal_Mer]

Hello,

Can the Send Alert in a flow use a token in the Send to other emails field?

We have a field coming from Dynamics CRM with the Sales rep email address. We want to notify them when one of their leads subscribe to a program, but emails don't seem to get to their mailbox.

When I put an actual email address instead of a token, the alert gets to the mailbox.

[Steven_Vanderb3]

It should, so long as it's being used in a trigger campaign.  In a batch campaign it wont work.

[Jean-Pascal_Mer]

And is there a logic why Marketo is not permitting batch campaign to do so? 

We manually enter the email address of our customers that qualify for the program and do a "Run Once", so I guess that qualifies as a batch campaign.

[SanfordWhiteman]

Several flow features only work with trigger campaigns.

Just the way it is... you need to set up your system  + automation to minimize the impact of such restrictions.

In this case, if you use Request Campaign (and have the alert campaign trigger on Campaign is Requested) that will be a workaround.

[Jean-Pascal_Mer]

Thanks