Seed Lists and Communication Limits

[Anonymous]

Hi all,

The Marketing Operations Team at my company recently decided to seed ourselves on each batch campaign. However, our instance has some strict communication limits (i.e. 1 email per day and 2 per week). Tomorrow we will be sending two batch emails and I am wondering if there is anyway our seed list can bypass these strict comm limits? Does anyone have any ideas for a workaround?

Thanks in advance!

-Megan

[Jay_Jiang]

DIY email counter?

2 custom score fields for emails per day and emails per week

3 smart campaigns - 1 trigger to increment both fields each time email is sent (except for seed emails), 1 batch to reset daily count and 1 batch to reset weekly count

your email program filters will always include emails per day < 2 and emails per week < 3

[Rachit_Puri2]

Hi Megan

Communication limits apply only to the email and engagement program types. Read here.

You can use a default program to send your emails, include your seed list in the smart list, and they should get the emails from both the batches. Hope this helps.

[Anonymous]

Hi Rachit! We currently use default programs for our batch sends, so this is very helpful. Thank you!

[Rachit_Puri2]

Megan Rublee​ If this resolves your query, can you please mark this as resolved and also mark the correct answer?

[Dan_Stevens_ · Accepted solution]

That's not true. Communication limits apply to default programs as well, if a smart campaign is included that sends an email:

What I would do Megan is setup a separate smart campaign to send the same email to your seed list - but for this campaign, disable the blocking of the email, regardless of comms limits (deselect the checkbox) - like Amber mentioned below:

[Rachit_Puri2]

I tested at my end to send an email, and the communication limits were ignored in a campaign under the Default Program Type.

[Dan_Stevens_]

Hmm, did you enable the limits within the qualification rules? Are you sure your test group received production emails (and not just tests/samples)?

[Anonymous]

Hi Dan! Thanks, I think this is the approach I will use!

[Amber_Hobson]

The way that we do it is I have a separate campaign specifically for our seed list. This way our normal campaign send can follow the limits that we have set up. Then on our seed list campaign, we set that one to ignore our communication limits. (We don't use the email programs, so if you're using that, it can change.)