Sample / Test Emails Not Sending

[Jenn_DiMaria2]

Anyone else not receiving sample/test emails?

I've tried sending a number of them to at least three email addresses I have (inside and outside the company) and haven't received anything. Before submitting a ticket, I wanted to see if I was the only one.

[Anonymous]

We are experiencing the same, no emails or tests delivered. The message on the support page says this is impacting customers with Dedicated IPs, but we do not have a dedicated IP.

[Ayan_Talukder]

In these situations Marketo should be proactive and notify customers. We all had to find out from a message on their support page or from other community members. A simple email notifying customers of the issue would be helpful instead of us trying to figure out whats going on.

[Anonymous]

Further, their status page shows "all systems operational". This imo is a breach of trust--if down times aren't reported, what's the point of having a status page or SLA?

[Dave_Cunningham]

In my experience, Marketo is very poor with communicating updates in a targeted way to customers. It's kind of ironic if you think about it. For example, they don't even email Dynamics CRM users when a new Marketo solution plugin is released for Dynamics CRM.

[Ayan_Talukder]

Looks like the issue is back again...

None of our emails are being delivered  (including tests).

[Anonymous]

Yep, the emails we sent out this morning were only partially delivered.

[Anonymous]

Ayan Talukdar​,

I have also found that it is back. This morning I was able to send myself samples without issue, but then we started having the issue again a few hours ago.

Also, our batch campaigns are still going out very slowly.

Thanks,

Carley Donovan

[Anonymous]

We haven't been able to send out anything since this morning, not tests nor emails.

[Anonymous]

Jenn DiMaria, Andrew Sielen​,Devraj Grewal​, Ayan Talukdar​:

I spoke with support at 3:57PM EDT today, it is still down and a P1 case for them. They also confirmed that even sending the email through a Smart Campaign to yourself (like a sample, but not right clicking and hitting send sample) is also experiencing the same issue and we tested this in my instance.

[Diane_Schmid]

So does this mean that if you have a smart campaign set up in a default program that it will not run?

[Anonymous]

Hi Diane Schmid​,

I just received another update from Marketo Support.

There is a backlog in the batch queue, so any batch emails are delayed. Support does not have a patch resolution yet, but the queue is reducing. I have tested this myself and am seeing about a 20-30 minute delay for a one-off email to myself.

Additionally, the Send Sample functionality is still an "all hands" issue and a resolution time frame has not been identified yet.

Hopefully this helps you guys.

Thanks,

Carley Donovan

[Dave_Cunningham]

This is interesting. We had an entire campaign not send yesterday and give us this error (for each lead) which I have never seen before. Still troubleshooting.

3002 An unknown error has occurred and this email was not sent.

[Dave_Cunningham]

This was due to the issue with emails not sending.

[Ayan_Talukder]

They have provided this statement on their support page:

We just tried the Flow Action send, and it is not working either. The emails have been 'sent' but nothing delivered.

They should notify customers via email when system-impairing issues occur. 

[Devraj_Grewal]

I actually sent a bunch of sample emails to myself yesterday without issue. However this morning, I received a couple duplicate sample emails from yesterday. As if they were send again after midnight PST.

Just tested now and I did not receive a sample email either.

[Anonymous]

I just noticed the same thing today. None of my test emails were sent.

Also tried to send a sample email using a campaign, it didn't go through either.

Didn't have this problem earlier in the week.

[Anonymous]

My email flow just came through. Took about 20 mins, but it worked when sent from a campaign.