Salesforce Sync Error

[Anonymous]

Hi all,

I'm receiving the following error notiication on Marketo.

Error details: Salesforce server is not available mean

Does anyone know what it means and how to fix it?

Thanks,
Alexia

[Mark_Farnell]

In my experience it means that Salesforce itself was temporarily unavailable - the sync should pick up and start again when it is.  Usually only lasts a few minutes unless there is a serious Salesforce outage.

[Anonymous · Accepted solution]

That means the SFDC server  is temprarily not accepting incoming requests from the web and API.

That is not a big deal for sync. The process will pick up the backlog once the service is fully restored.

There was a performance degradation on NA12. You can review the status on http://trust.salesforce.com/trust/status/ 

[Anonymous]

Thank you both, that was very helpfull!

[Anonymous]

So if we didn't get another one we can assume all is well?

[Kenny_Elkington]

That's correct, Alisa.  If the error persists for ay significant length of time, you should probably check trust.salesforce.com to check for outages, however.