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Salesforce Sync Error

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Anonymous
Not applicable

Salesforce Sync Error

Hi all,

I'm receiving the following error notiication on Marketo.

Error details: Salesforce server is not available mean

Does anyone know what it means and how to fix it?

Thanks,
Alexia
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Anonymous
Not applicable

Re: Salesforce Sync Error

That means the SFDC server  is temprarily not accepting incoming requests from the web and API.

That is not a big deal for sync. The process will pick up the backlog once the service is fully restored.

There was a performance degradation on NA12. You can review the status on http://trust.salesforce.com/trust/status/ 

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5 REPLIES 5
Mark_Farnell
Level 5

Re: Salesforce Sync Error

In my experience it means that Salesforce itself was temporarily unavailable - the sync should pick up and start again when it is.  Usually only lasts a few minutes unless there is a serious Salesforce outage.
Anonymous
Not applicable

Re: Salesforce Sync Error

That means the SFDC server  is temprarily not accepting incoming requests from the web and API.

That is not a big deal for sync. The process will pick up the backlog once the service is fully restored.

There was a performance degradation on NA12. You can review the status on http://trust.salesforce.com/trust/status/ 
Anonymous
Not applicable

Re: Salesforce Sync Error

Thank you both, that was very helpfull!
Anonymous
Not applicable

Re: Salesforce Sync Error

So if we didn't get another one we can assume all is well?
Kenny_Elkington
Marketo Employee

Re: Salesforce Sync Error

That's correct, Alisa.  If the error persists for ay significant length of time, you should probably check trust.salesforce.com to check for outages, however.