Hi, our organization uses Salesforce.com for not only sales, but also service functions (ticketing). I have asked my SFDC admin to add the Sales Insight "Send Marketo Email" to contact and lead list views so that our sales team can mass send marketing provided templates like webinar invites and promotional offers. However, I don't want these on the Service list views because it's not really relevant for the service users in our SFDC instance to send mass marketing messages. Probably limited chance they would do this, but rather not provide the function if I can.
My SFDC admin is telling me that adding custom buttons to List Views is a Global setting in SFDC. All List Views for a given object can have buttons put on it. But it's not a List by List option.... they all have the same buttons. Sales Insight is not visible to Service because that is controlled at the Page Layout level as well as the Tab level. These List View buttons are not quite the same where we can manage the buttons on them.
Has anyone run into this same scenario and how do you handle it?
.png)