Rich Media Recommendation Not Showing

[Steven_Hastert]

I'm testing rich media recommendation on a Marketo landing page but nothing is visible and there are no errors. I'm using the code from the developers guide just to get started with no additional CSS (http://developers.marketo.com/javascript-api/web-personalization/rich-media-recommendation/ ) My test page is: https://go.servicesource.com/18Q4-TS-NALA-TSW-Fall_Meeting-Request-TY.html .

Does anyone have an example of a live site running rich media recommendation? All I can find are screen shots.

[Frank_Breen2]

You code looks correct, have you enabled content for Predictive Content, Marketo has a 2 step process of getting content into Predictive Content, first you have to approve (Approve a Title for Predictive Content - Marketo Docs - Product Documentation​), then you have to enable (Edit Predictive Content for Rich Media - Marketo Docs - Product Documentation).

[Steven_Hastert]

Thanks for checking. Yes, I have some content enabled for rich media.

[Frank_Breen2]

I looked at the network tab and see the following:

Your getting a 302 on the rtp js file, I think without this, that's why its not loading, that's noting you did wrong from what I can see, here's the example file that's on marketo.com which loads there RTP:

https://sjrtp5-cdn.marketo.com/rtp-api/v1/rtp.js?aid=marketo

I think you're best raising a ticket with support.

Please note I compare all the code you have with my working version and all your code matches my working version (sorry I can't share as mine is hidden behind a segment).