SOLVED

Revenue Cycle Model - unable to edit

Go to solution
Erik_Eaton
Level 3 - Champion Alumni

Revenue Cycle Model - unable to edit

Good Afternoon,

I am trying to edit a new revenue cycle model. When I click to edit no window pop-ups and nothing happens. The other features work, such as previewing, wondering if there is a work around or if I should just submit a trouble ticket?

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Gerard_Donnell4
Level 10

Re: Revenue Cycle Model - unable to edit

Erik Eaton​ what browser are you using? Have you tried switching? These type of bugs sometimes occur for me in Chrome.  You either have to clear out your history or switch browser.  I have a Mac and swtich to Safari when things like this happen. If it then loads, it proves its a browser / caching issue.

Thanks,

Gerard

View solution in original post

7 REPLIES 7
Josh_Hill13
Level 10 - Champion Alumni

Re: Revenue Cycle Model - unable to edit

did you block pop ups?

is it in Approved w/ Draft?

Erik_Eaton
Level 3 - Champion Alumni

Re: Revenue Cycle Model - unable to edit

No pop up blocker, and its a new model not approved.

Josh_Hill13
Level 10 - Champion Alumni

Re: Revenue Cycle Model - unable to edit

I'd make a ticket. I do recall having a similar problem once using Safari or Chrome. One worked, one did not.

Erik_Eaton
Level 3 - Champion Alumni

Re: Revenue Cycle Model - unable to edit

Thanks Josh, I went ahead and dropped a ticket.

Cheers,

Erik

Gerard_Donnell4
Level 10

Re: Revenue Cycle Model - unable to edit

Erik Eaton​ what browser are you using? Have you tried switching? These type of bugs sometimes occur for me in Chrome.  You either have to clear out your history or switch browser.  I have a Mac and swtich to Safari when things like this happen. If it then loads, it proves its a browser / caching issue.

Thanks,

Gerard

View solution in original post

Erik_Eaton
Level 3 - Champion Alumni

Re: Revenue Cycle Model - unable to edit

Hey Gerard, I am currently using a Mac with Safari. I have tried using Chrome too with no luck. Let me see if good old internet explore will work. ?Thanks for the input.

Erik_Eaton
Level 3 - Champion Alumni

Re: Revenue Cycle Model - unable to edit

Alright finally got it to work with intern explorer!