Resetting Lead Score (While Preserving One)

[Anonymous]

Hi everyone,

I would ideally like to reset my behavioral scores to 0, but I want to keep my demographic scores. Easy right?

But then I was the overall lead score (which is normally behavior + demographic) to be reset to the lead's demographic score. I tried to create a flow step that was "Change Lead Score to ={{demographic token}}, but the rule only allows for whole numbers.

Has anyone figure out a way to do something similar to this?

Thanks!

[Anonymous]

You can export the value from the demo score and re import it as the overall score

[Josh_Hill13]

Yes, use Change Data Value: Lead Score = {{lead.demographic score}} and that will work. It is the only way to do that math easily.

[Anonymous]

Hey Josh,

That's what I thought I could do too, but I'm getting this error. Any ideas around it?

[Anonymous]

Hi Vanessa, you want to use the flow action "Change Data Value" and then you can select "Attribute" Lead Score and for "New Value" you will put {{lead.demographic score}}.

[Anonymous]

I'm curious about the "whole numbers" part. What do you mean by that?

[Anonymous]

This is the error I'm getting:

[Anonymous · Accepted solution]

Hi Vanessa,

I believe the = sign is what is causing the error in your flow. Try using just the token {{lead.Demographic Score}} in the "change data value" flow action like below:

[Anonymous]

Yup! The issue was we were using "Change Lead Score" instead of "Change Data Value"

Thank you!