Resetting a time delayed email

[Will_Warren]

Hi All,

I am creating a Smart Campaign in an email program that involves an email waiting 25 days before it is sent. During that 25 days, is there a way to have the system reset that counter to start over if a certain data value changes? Any insight would be greatly appreciated.

Thanks.

[SanfordWhiteman]

Yes, you can have a separate SC listening on Data Value Changes that runs Remove from Flow on the other SC.

[Will_Warren]

Can you then put them back into the flow again to start over?

[SanfordWhiteman · Accepted solution]

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

[Will_Warren]

At the risk of showing what a novice I am, can you elaborate on the Request Campaign option? I tried to place that in my SC but there are no options in the dropdown to select another campaign.

[SanfordWhiteman]

The dropdown only lists campaigns that have a Campaign is Requested trigger in place. So do that first.

[Will_Warren]

Thank you!

[SanfordWhiteman]

Cool, can you mark one of my answers as ​Correct ​for future searches? Thanks.