Reset demographic score to zero but new scoring isn't applying

CMS0121
Level 1

Reset demographic score to zero but new scoring isn't applying

Hello! I realized that some demographic scoring fields were set to update 'every time' and contacts had compounding scores that were astronomical. I reset demographic to zero and restarted the scoring program to give them their new 'correct' score. However, the new score isn't populating, they are still at zero.

 

What did I do wrong? 

Tags (1)
4 REPLIES 4
SanfordWhiteman
Level 10 - Community Moderator

Re: Reset demographic score to zero but new scoring isn't applying

Can't answer for sure without seeing your actual Smart Campaigns. But bear in mind that a trigger SC will not replay.

Katja_Keesom
Level 8

Re: Reset demographic score to zero but new scoring isn't applying

In addition to Sanford's comment, also do realize that if you now changed your Schedule settings for every lead to only be able to go through the flow once, everyone who has previously gone through the flow multiple times will now no longer go through it.

SanfordWhiteman
Level 10 - Community Moderator

Re: Reset demographic score to zero but new scoring isn't applying

An even better point than mine. 🙂

 

We need to see the whole shebang though.

Katja_Keesom
Level 8

Re: Reset demographic score to zero but new scoring isn't applying

True.