Reporting discrepancies?

[Anonymous]

I am trying to figure out how many opens we had for a recent campaign, and I am getting different results depending on where I look for the information.

The email program dashboard and email performance report give me one number, but when I generate different reports to see WHO opened the email the total numbers are different. I am actually seeing three sets of numbers: one number from the dashboard/email performance report, one from the campaign results from the control panel within the campaign, and another from a group smart list.

Anyone else ever see this?

[Josh_Hill13]

Yes, this is well documented. Please search threads

• Smart list will be a single person
• Email performance will show # of opens or clicks, but may show multiple opens or clicks.
• Email Send Dashboard tends to take 24 hours to fully display.

[Anonymous]

Thanks Josh. The interesting thing is the Dashboard is actually showing the highest number.