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Re: Report to show contacts that have unsubscribed

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Chris_Husted
Level 1

Report to show contacts that have unsubscribed

Hello -

We use Marketo Sales Insight exclusively within Salesforce. We currently have a few Salesforce reports that breakdown contacts that have been sent Marketo emails sent, opened Marketo emails and clicked in Marketo emails. This report is driven from the Activities object.

My question:

Is there a way to create a new Salesforce to show contacts that have unsubscribed from Marketo emails?

If not, is there a work around we could set up within Marketo itself to route via an email subscription to a particular user?

Thanks in advance!

-Chris

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SanfordWhiteman
Level 10 - Community Moderator

Re: Report to show contacts that have unsubscribed

Of course, the Marketo Unsubscribed system field and the SFDC Email Opt Out system field are synced by default.

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5 REPLIES 5
SanfordWhiteman
Level 10 - Community Moderator

Re: Report to show contacts that have unsubscribed

Of course, the Marketo Unsubscribed system field and the SFDC Email Opt Out system field are synced by default.

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Chris_Husted
Level 1

Re: Report to show contacts that have unsubscribed

Makes sense. Thanks Sandord!

Ankit_Dua
Level 6

Re: Report to show contacts that have unsubscribed

As Sanford Whiteman​ said, they are synced by default, so you just need to pick Email Opt Out field and add it to the report.

CEvans_SSI
Level 1

Re: Report to show contacts that have unsubscribed

Is there also a way to add the date the contact unsubscribed to the SFSD report?

Michael_Florin
Level 10

Re: Report to show contacts that have unsubscribed

You mean SFDC?

 

I guess only if you add "Unsubscribed_Date" to Salesforce, make it visible to the Marketo Sync User and then populate that date in Marketo when the Unsubscribe happens.