SOLVED

Re: Removing the cookie when an email is being forwarded

Go to solution
WY
Level 2
Level 2

Removing the cookie when an email is being forwarded

Dear Marketo Community,

We are looking for a solution for this particular scenario, please:

Is there any way for us to strip out the cookie when an email is being forwarded?

Any suggestions or recommendations on this topic will be fantastic!

Thanks a lot!

1 ACCEPTED SOLUTION

Accepted Solutions
SanfordWhiteman
Level 10 - Community Moderator

Re: Removing the cookie when an email is being forwarded

There‘s no cookie in an email.

 

I assume you mean when a URL is rewritten to bounce off the branding domain (to enable Clicked Email activity tracking) and also has the mkt_tok query param added (to enable Munchkin tracking).

 

You can’t control the value of a URL, or really any part of the email body, when an email is forwarded. The contents of the forwarded email are entirely up to the mail client & end user, and (sort of obviously!) when the end user clicks the Forward button and doesn’t deliberately edit the body, they intend to include the links.

View solution in original post

2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

Re: Removing the cookie when an email is being forwarded

There‘s no cookie in an email.

 

I assume you mean when a URL is rewritten to bounce off the branding domain (to enable Clicked Email activity tracking) and also has the mkt_tok query param added (to enable Munchkin tracking).

 

You can’t control the value of a URL, or really any part of the email body, when an email is forwarded. The contents of the forwarded email are entirely up to the mail client & end user, and (sort of obviously!) when the end user clicks the Forward button and doesn’t deliberately edit the body, they intend to include the links.

WY
Level 2
Level 2

Re: Removing the cookie when an email is being forwarded

Thank you for your answer, Sanford! Much appreciated!🤗