Rejecting members from WebEx Webinar after registering

[Anonymous]

Hi All,

We recently set up a webinar via a program in Marketo. We currently have a number of people registered, however we have been asked to reject some members.

In the Members tab in Marketo I have tried to changed the program status but unfortunately it seems to stay as registered? Does anyone know why? And if so how we can reject them from being able to join the webinar?

Thanks,
Bec

[Anonymous]

I think it'd work if you changed to "Not in Program"

[Anonymous]

Thanks Kym, unfortuantely this does not remove them from WebEx as well. 

Anyone else had to do this before? 

[Anonymous]

Members of programs can only move forward through the program statuses.  That is why you weren't able to move them from Registered to Rejected, since the Registered Program Status comes after Rejected. 

In order to have the ability to reject individuals, you would set their status to 'Pending Approval' once they fill out the registration form, and then you would scrub the list and manually change those that you don't want to attend to 'Rejected', and change the others to 'Registered'.

This way, members won't get the standard registration confirmation email until you approve them.

The other thing you could do is to create a Smart Campaign to automatically approve or not approve members from the 'Pending Approval' status based on a defined set of conditions. 

Once they are registered, I believe you'd need to go into WebEx to remove them.

Thanks,
Mike

[Anonymous]

The only way to prevent the registered person from being able to access the webinar is to go into WebEx and reject them there.  We do not integrate the "rejection" piece directly with WebEx.  Removig them from the program in Marketo will prevent them from receiving any additional emails about the webinar, but if they have already received a Confirmation email they can access the webinar unless you 'reject" them directly in WebEx.