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"From" email receiving replies instead of the "Reply-to" email

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chrisdellinger
Level 2

"From" email receiving replies instead of the "Reply-to" email

- We set an email program in Marketo.

- We set a "From" email and a different one for a "Reply-to" email.

- The "From" email is getting the replies.

 

Anyone knows why it's happening?

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Jo_Pitts1
Level 9

Re: "From" email receiving replies instead of the "Reply-to" email

@SanfordWhiteman , that's my presumption as well.  However, it seems to no longer be a burning issue.

Cheers

Jo

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8 REPLIES 8
SanfordWhiteman
Level 10 - Community Moderator

Re: "From" email receiving replies instead of the "Reply-to" email

What kind of replies?

The Reply-To gets human replies, i.e. the person clicked the Reply button. It doesn't get automated replies.
chrisdellinger
Level 2

Re: "From" email receiving replies instead of the "Reply-to" email

Human. 

SanfordWhiteman
Level 10 - Community Moderator

Re: "From" email receiving replies instead of the "Reply-to" email

Please supply the actual (non-obfuscated) From: and Reply-To: values, and the full SMTP headers of a reply that was mistakenly sent to the From:.

Jo_Pitts1
Level 9

Re: "From" email receiving replies instead of the "Reply-to" email

Just confirming, So these are definitely not out of office auto responders etc?

SanfordWhiteman
Level 10 - Community Moderator

Re: "From" email receiving replies instead of the "Reply-to" email

That’s the theory, but until we get the evidence (SMTP headers of such a reply) we have nothing else to look into.

Jo_Pitts1
Level 9

Re: "From" email receiving replies instead of the "Reply-to" email

@SanfordWhiteman , that's my presumption as well.  However, it seems to no longer be a burning issue.

Cheers

Jo

View solution in original post

SanfordWhiteman
Level 10 - Community Moderator

Re: "From" email receiving replies instead of the "Reply-to" email

Also, there are many past threads on this.
chrisdellinger
Level 2

Re: "From" email receiving replies instead of the "Reply-to" email

If I had found one that answered my question, I wouldn't have posted a new one.