Hello,
Pardon if you're tired of seeing me post about this but I am getting to my wit's end.
I am being told that the obstacle of being involuntarily signed out of Marketo is a technical limitation in how Marketo's single sign-on is "set up". This despite the fact that many other single sign-on products that we use do not have this issue.
I would like to posit a set of conditions that lead to me getting signed off, and I would like to see if other SSO users are getting the same result.
(Condition #1: You have a tab open where you are signed into Marketo in a given instance, which you have accessed through SSO.)
AND
(Condition #2a: In another tab in the same window, you yet again log in to Marketo, into the same instance/account, through the same SSO method
OR
Condition #2b: In ANOTHER window in THE SAME browser, you yet again log in to Marketo, into the same instance/account, through the same SSO method)
RESULT: When both of these are true, you are instantly signed out, and you need to close all Marketo tabs and then do at least three SSO sign-in attempts to get back in.
I am trying to find out if this is indeed standard for Marketo SSO or if this is something that some people or maybe just me are experiencing. I would love to hear whether this is true for you!
------------
Let me preempt a reasonable but incorrect response, "Why don't you just use one browser Marketo and use another for everything else?" No. What? No. Listen, I've tried but it's not happening. For complex reasons. I've been using the internet for no less than 26 years and, like I've said, NO OTHER SERVICE, APP, OR WEBSITE FUNCTIONS LIKE THIS. It is hard to break the habit of using services in a certain way. And Marketo is in a weird gray area where I use it so often that this is a problem, but not so constantly that I can be omnisciently mindful of its technical quirks/defects. My work in many forms of marketing requires that I have lots of tabs open where I can grab information, links, UTM codes, copy, images, communications etc. And because Marketo is an important tool, whatever tab I use as my Marketo tab inevitably becomes my main browser when I am using it. And my large monitor at work, which is helpful to laying out emails and formating text, makes switching browsers a chore.
I often find myself in zany, far-fetched situations like just coming out of a long meeting when a coworker asks for a quick edit on an email draft. In these scenarios, I expect to be quick and nimble, and carefully surveying my many open tabs is not part of that process. Imagine how this problem adds up when there a lots of time-sensitive projects piling up.
It's time Marketo gets a little more user-friendly in this regard. For all of the people that have mastered the two-browser method, I applaud you, my beautifully neurotypical lambs. You could probably watch the loading pinwheel for minutes on end, thinking nothing other than, "I shall carefully watch this thrilling animation until the end of time, without getting distracted, if I have to, so that I can see my task through." You are the ones Marketo SSO was built for. "I will carefully limit my browser tabs, thoroughly grabbing all the information I need from each in one go and then instantly dispose of it when I am finished. A tidy browser is godly." Bravo.
But it's not happening for me and never will. It's time this system was built around how REAL HUMANS are using it.
Either that or actually this isn't supposed to happen and we should, in fact, be able to sign in to Marketo without being instantly signed out.
.png)