Question about the "wait" step within campaign flow

[Cecile_Maindron]

Hi,

One of my colleagues had a wait step AFTER she scheduled first blast but the 2nd email never went out. Is it because she should have added "wait" BEFORE the campaign was first launched?



Cécile @ Talend

[Josh_Hill13 · Accepted solution]

Cecile,

Can you show us the full flow?

I'm not sure what you mean, did she add the 3-Wait Step after she scheduled the campaign?
 

Or is it that it waited until July 4 @ 1am and then nothing happened? Does the summary say if anyone is still in the flow?

I'm wondering if the lack of email action on Choice 1 is an issue. Usually I would say If Not Clicked Link In Email then Send Email X, or do nothing.

[Cecile_Maindron]

[Michelle_Tizian]

Hi Cecile,

My colleague did a little something similar to yours, and luckily it was a test version, but I did get an email notification that there's something wrong with the campaign.  It might be that there's a missing choice in #1, just like Josh mentioned.  Or maybe it's because choice #1 says clicked link on email, but the email might not go out if no one has clicked on the email link yet?  

[Anonymous]

Cécile, Michelle has a great point.  Did any of the leads click the link in the first email?  Were you able to tell if any of the leads entered the wait step from the smart campaign's Status tab?

[Cecile_Maindron]

Hi Elliott,

Yes there were clickers. It's because we had so many clickers and downloaders that my colleague decided to re-launch campaign. So normally there should have been clickers and non clickers. In the meantime my colleague has created a new campaign for the re-launch and delete the wait step so there is no way for me to check the tab you mentioned. But now I know that it exists!