Program member status of salesforce Sync

[Anonymous]

Hi All,

I created a campaign in Salesforce through a program in Marketo, but the program memeber status is not getting updated in salesforce as per Marketo, what could be the possible reason.

[Grégoire_Miche2]

Hi Appachu,

Make sur the Marketo user in SFDC is flagged as a Marketing User. And wait, it can take quite a few minutes. Also, try to add a member to the program.

-Greg

[Pavel_Plachky]

Hello Appachu,

I have seen the Marketo program member to Salesforce campaign member sync sometimes not work reliably. It is rare, though, and I have never been able to find the exact cause. If you keep having issues after following Greg's suggestions, I suggest you file a ticket with support.

Best,

Pavel

[Alex_Stanton1]

Sometimes it takes a while for the sync to "catch up" - also check that the program statuses carried through to the SFDC campaign.

[Anonymous]

Thank you

[Ayan_Talukder]

Has anyone noticed after the Spring Release update issues with the program status not syncing with Salesforce?

[Grégoire_Miche2]

Hi Ayan,

There were a few posts recently on this. Search the community

-Greg

[Ayan_Talukder]

Thanks Grég, I tried searching for specific posts but I couldn't spot any.

Marketo says it's a known issue, and it's far beyond the member status. Individuals from Marketo are not being added to the Salesforce campaigns and there is a major backlog.

Did they reach out to you and give you a status update?

[Grégoire_Miche2]

Hi Ayan,

I also get a backlog on our own instance on this, even on a very small instance and with just a couple of leads.

I do not have much more info, I haven't taken the time to log a ticket.

-Greg