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Prevent Salesforce to sync back Marketo-deleted records

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RaulEr
Level 2

Prevent Salesforce to sync back Marketo-deleted records

Hi community,

 

I want to delete a bunch of records from Marketo only which are synced to Salesforce. These records are being updated (weekly) by SF counting the days they have not been active.

 

So if I delete these records from Marketo, I'm afraid that this weekly update will bring them back to Marketo.

 

Is there a way to avoid this?

 

Thanks,

Raul

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Darshil_Shah1
Level 10 - Community Advisor

Re: Prevent Salesforce to sync back Marketo-deleted records

An update on the record in SFDC will cause it to sync back to Marketo as a new Person with SFDC as source.

You can either update the Marketo sync user's permission so that those deleted records are not visible to it, or you can set up a custom sync filter which'll allow you to choose if you want to sync a SFDC record to Marketo or not.

Best,
Darshil

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1 REPLY 1
Darshil_Shah1
Level 10 - Community Advisor

Re: Prevent Salesforce to sync back Marketo-deleted records

An update on the record in SFDC will cause it to sync back to Marketo as a new Person with SFDC as source.

You can either update the Marketo sync user's permission so that those deleted records are not visible to it, or you can set up a custom sync filter which'll allow you to choose if you want to sync a SFDC record to Marketo or not.

Best,
Darshil