Thank you for replying. I have many examples where once the scoring began I can see the change score starting from a number other than zero in a person activity log. In this image I filetered by scoring to show the scoring history. This also happens even for new persons entering Marketo. I thought i might have to do with a SFDC merge or perhaps an import of a list and a score was applied..?
Couple things:
1) there should be another column to the right of Detail that shows which campaign the triggered activity is coming from. This could help you hunt down which program(s) are causing these accidental score changes.
2) If you DON'T see the campaign column, screenshot below on how to make it show in your view. Once you do this once, it will remember to include it moving forward.
3) I would also encourage you to check the "Schedule" tab and the Smart Campaign Settings on that tab as it could be related to having someone able to flow through your smart campaign "Every Time" vs. "Only Once" vs. Periodically based on your business rules.
Good luck,
Chris
Showing Campaign Column: Right click on the header of the view and navigate to Columns > Campaign Name and check the box.
Thank you for your time, I'll attach a few screen shots with a view of the full Activity log and Campaign Name column.
For some background, I have done a Marketing Activities-Campaign Inspector-filter by change score and looked through all smart campaigns that were adjusting scoring. I looked at the smart campaign schedules and made some small adjustments (job title).
Marketo seems to apply scoring from prior activities or profile before scoring started on February 26. But for the below example, the only activities since becoming a New Person are email delivered and Send Email, and these activities aren't even scored. The first change of score is on March 1st for a job title. You can see the Person Score goes from 260 to 270. No where else on the Activity Log has scoring applied. Even if the scoring was retroactive the score of 260 doesn't match the demographic and behavior attributes.
Is there a way to uncover how the Person Score became 260?
To start with a score value would that mean a rep assigned a score and then the person got synced in Marketo? Any other way a score could get applied? Is there a way to set up scoring in SFDC that would then sync over? Here is another example that starts scoring at 713 and was newly created last week. I'm thinking for this one that a score is getting assigned on import, but on our import template that is not a column or field we would use.
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