People who have more than one email address

[Anonymous]

Hello,

We are a credit union who is setting up Marketo. We have basic member information in our general fields and then custom objects set up for 1) campaign information and 2) member account information. Both custom objects have email as a field. Some of our members have two different email accounts and we want to be able to send the same campaign to both email addresses. We're having difficulty figuring out how to make this happen. Has anyone had any luck with this?

Jeff

[Julia_Rosentha3]

So am I right in thinking this is impossible?

[SanfordWhiteman]

So am I right in thinking this is impossible?

Do you have exactly the same config as the OP, where Custom Objects have secondary email fields?

[Julia_Rosentha3]

Not exactly. I am using ClickSend to send SMS's. Specifically their email-to-SMS feature, where you send an email to <insert mob number>@smsclicktosend.com, and it converts the body of the email to a text message and sends it to the mobile number in the email address. So I need to append the '@smsclicktosend.com' extension to everyones mobile number, then shoot them an email. But I can't use the default 'email' field because that's populated with the persons email address. So my plan was to

1. create a new field; clicktoSend'

2. create a smart campaign to join their mobile number with the @smsclicktosend.com extension

3. create another smart campaign to send an alert email

4. above smart campaign to be triggered off person score change

5. use clicktoSend token to send the alert to the <insert mob number>@smsclicktosend.com field

[Julia_Rosentha3]

**But would be a whole lot easier if I could just send an email to whatevers in the ClicktoSend field, instead of the default 'email address' field

[SanfordWhiteman]

But would be a whole lot easier if I could just send an email to whatevers in the ClicktoSend field, instead of the default 'email address' field

That can't be done. But you can use Send Alert as described.  I wouldn't say that's super-cumbersome, and you don't have to constantly refresh their {{lead.ClickToSendAddress}}, you can just update it when the Mobile changes.

Since you aren't using COs, this is actually very different from the OP's situation.

[Julia_Rosentha3]

We use CO as well, but for this, yes it's different. It was really the 'can you send email to a secondary email address or field' that i was hoping was possible. But no such luck...

Thanks for your advise

[Julia_Rosentha3]

*advice

[David_Lyons]

Hi Jeff,

You can use smart campaigns to shuffle the email addresses around. Move the Email Address field value to a "holding field," replace with your secondary email address, and send the email again (this time to the secondary email address). Then replace the Email Address field value with the "holding field" value (original email address) and clear your "holding field."

You can send to your primary list and then run a second batch campaign filtered for the secondary email address field not empty that shuffles the email values and sends the email to the 2nd address.

David

[SanfordWhiteman]

Please reread the question to see where the fields are stored.

[David_Lyons]

Ah yes. I see you covered that above.

[Ronen-Was-SRpro]

Hello Jeffrey,

You can try to use "send alert" in the Flow to send the email to the second email address with a use of a token.

Just remember to use trigger in the smart list of this smart campaign, because unless you do it the token will not work. If you can't find an appropriate trigger, just create a new list

and use "add to list" as a trigger.

[SanfordWhiteman]

The Email fields are on the CO, so this will not work.

[Ronen-Was-SRpro]

So can it be possible to create:

a. Custom field in the lead object.

b. A smart campaign that will populate the field from "a" with the value from the CO.

To make it work?

[SanfordWhiteman]

Nope, there's no native flow step that can copy the value like that. The only way is to use an external service and very complex webhook.

The design should really be changed. If the intent is to send to these email addresses, they should be replicated to lead fields at the moment of insertion.

[SanfordWhiteman]

You can't send to the Email fields on the CO entries. Only to the built-in Email field on the Lead object.