Pausing trigger campaign over holiday break

[Cinnsprinkle]

Hi all,

I have several trigger campaigns that are sending out emails with multiple wait steps in between - they have been running for a couple of months now. With the Thanksgiving break approaching, I would like to add a break and ensure that no emails are sent until next Monday.

What would be the best approach here? Would adding a 'wait until Monday' step before each 'send email' step be a good solution?

Thank you!

[PeeyushSachdeva]

Hi @Cinnsprinkle ,

Looking at your current flow, you’ve got a Send Email → Wait → Send Email → Wait pattern already in place. Since people are currently sitting inside the existing “5 days and must end Mon–Fri at 9:00 AM EST” wait step, you can safely add a new “Wait Until <date>” step right after each wait, and it will prevent the next email from going out during Thanksgiving.

Marketo only locks the wait step someone is already inside — everything after that wait is still evaluated normally. So once they come out of the current 5-day wait, they will stop at your new “Wait Until Monday, Dec 2” step before hitting the next Send Email step.

This will hold the upcoming email sends until after the holiday, without removing people from the flow or breaking the nurture. Once Thanksgiving is over, you can remove that temporary wait-until step and the flow continues as usual.

[Cinnsprinkle]

This is so helpful, thank you!

[uditmathur]

Hi @Cinnsprinkle ,

Can you specify the details of wait step what the wait step for?

Theoretically answering YES adding a wait step with specific date before the send email flow will work.

https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/core-marketo-concepts/smart-ca...

[Cinnsprinkle]

Appreciate your reply @uditmathur !

I'm using wait steps to space out sending the emails, so it's one per week (see screenshot below) - it's trigger based, folks could get added anytime, so everybody is on their own timeline. My plan is to do exactly what is described in the link you provided, but my concern is that this trigger campaign has been on for a few weeks, and as I'm making edits to it (by adding the extra wait step) at a later date, I wonder if it will work properly for everybody who is currently stuck in different wait steps in the flow.

Thank you!